Frequently Asked Order Returns and Cancellations Question

Why is there a charge on my bank account for an order that was cancelled?

Payment methods are not charged until ordered items are shipped; however, you may see an authorization charge for the amount of the order. The pending amount should be removed from your account within 7 to 30 days (depending on your bank). Debit and bank check cards may reflect a deduction of funds immediately upon order but will be returned once your bank processes the cancellation. We recommend contacting your bank for questions regarding authorization holds.


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