Manager, Ecommerce Operations

Job Summary: Manager role to directly support Ecommerce (and all Direct-To-Consumer channels) and all Digital initiatives. This includes site operations, administration, promotions, planning, strategy and reporting to deliver a best-in-class experience to our Ecommerce and Direct-To-Consumer (DTC) customers.

Essential Functions:

• Assist in day-to-day operations of the site, app, and platform for all Gibson Brand sites – with a primary focus of North American and partnership with International teams.
• Work with the Ecomm/DTC team and greater team to further achieve a global footprint and International experience and DTC sales.
• Set up and maintain online product mix and inventory along with any site promotional activities.
• Work with internal teams to ensure content accuracy for all product copy and storytelling.
• Work with internal teams regarding forecasting of product assortment and inventory planning needs
• Assist in department planning, strategy, and reporting.
• Work with the integrated platforms/systems and product team to ensure all needs are met for inventory and order management.
• Partner with the Customer Service team to ensure we are meeting/exceeding consumer needs and service levels.

Required Skills/Abilities:

• Ability to make clear decisions, which may involve making tough choices.
• Take responsibility for actions and projects.
• Take initiative and act with confidence.
• Provide clear direction, initiates, and generates activity.
• Demonstrate excellent process, project, and planning. 
• Put customers first; Care for and support Consumer’s needs; demonstrates an interest and understanding.
• Think about the Lifetime Value of a consumer
• Listen, consult, and communicate proactively.
• Manage conflict successfully.
• Focus on business needs and customer experiences. 
• Accept and tackle demanding goals with enthusiasm.
•  Result oriented, Ability to consistently achieve goals and objectives.
• Ability to prioritize, plan, and pivot quickly as consumer expectations change.
• Deal with ambiguity, making positive use of the opportunity it presents.
• Write clearly, succinctly, and correctly in an engaging and expressive manner. Is concise, well-structured, and logical. Structure’s information to meet the needs and understanding of the intended audience.
• Prepare and make presentation with skill and confidence; is experienced in developing impactful presentations.
• Express information and key points of a topic clearly and concisely
• Prepare, participate in, and/or lead projects as required.

Education and Experience:

• 5+ years relevant work experience 
• Demonstrated leadership within past roles.
• Experienced in developing Operations Playbooks and Protocols based on best practices.
• Experience in working in a dynamic global premium branded consumer goods company is preferred.
• Post-secondary education in Business/Marketing or related area or equivalent experience (Bachelor/master’s degree)

The company’s Job Descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible. 

FOR YOUR SECURITY AND PROTECTION - PLEASE NOTE THAT ANY CORRESPONDENCE FOR POSITIONS WILL BE EITHER FROM ADP/WORKFORCE OR FROM A GIBSON.COM EMAIL ADDRESS.