Ecommerce Merchandising Manager

Job Summary: 

The Ecommerce Merchandising role will drive the development, execution, and analysis of the Gibson Brands online merchandising strategy. (S)he will work closely with the Director of Ecommerce and key stakeholders in merchandising, creative, marketing, production, and technology to ensure a superior customer experience, drive engagement, and increase conversion.

Success in this role requires an understanding of how our brand messaging and product strategy relates to the customer experience on our owned channels. (S)he will partner with teams across the organization to implement and support an effective site merchandising strategy that aligns with our business objectives, reporting on the impact to site performance and sales.

Essential Functions:

• Merchandise and manage category collection pages and editorial collection pages based on brand strategy, product calendar, and insights/analytics.
• Execute ecommerce merchandising to support campaigns and promotions, working closely with product, marketing, and creative teams to develop and implement new site content and experiences in support of the revenue and consumer acquisition/retention goals.
• Responsible for product page content in partnership with the creative and product team to determine and develop content that guides consumers through their shopping path.
• Partner with product and operations to analyse and monitor inventory levels and performance and react/adapt based on consumer trends.

Required Skills/Abilities:

• Ability to make clear decisions, which may involve making tough choices.
• Take responsibility for actions and projects.
• Take initiative and act with confidence.
• Provide clear direction, initiates, and generates activity.
• Demonstrate excellent process, project, and planning. 

• Put customers first; Care for and support Consumer’s needs; demonstrates an interest and understanding.
• Listen, consult, and communicate proactively.
• Manage conflict successfully.

• Focus on business needs and customer experiences. 
• Accept and tackle demanding goals with enthusiasm.
•  Result oriented, Ability to consistently achieve goals and objectives.
• Ability to prioritize, plan, and pivot quickly as consumer expectations change.
• Deal with ambiguity, making positive use of the opportunity it presents.

• Write clearly, succinctly, and correctly in an engaging and expressive manner. Is concise, well-structured, and logical. Structure’s information to meet the needs and understanding of the intended audience.
• Prepare and make presentation with skill and confidence; is experienced in developing impactful presentations.
• Express information and key points of a topic clearly and concisely

• Prepare, participate in, and/or lead projects as required.
• Technical and Functional team skills
• Fluent communication skills in English
• Ability to proactively question and challenge to prioritize and identify solutions in timely manner.
• Work with a sense of urgency and a desire for excellence in performance and customer satisfaction
• Ability to remain objective and exercise good judgment, decision making, diplomacy and discretion.
• Excellent problem solving and conflict resolution skills.
• Ability to maintain confidentiality and deal appropriately with sensitive issues.

Education and Experience:

• 5+ years relevant work experience 

• Experienced/Proficient in Microsoft Word, Power Point, Excel, and Outlook and Site/Merchandising Business Tools (CMS)

• Demonstrated leadership within past roles.
• Experienced in developing Merchandising Strategy Playbooks and Protocols based on best practices.
• Experience in working in a dynamic global premium branded consumer goods company is preferred.
• Post-secondary education in Business/Marketing or related area or equivalent experience (bachelor’s degree)

The company’s Job Descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.